Terms and Conditions

If you are not satisfied with your order, Board Games and More will refund or exchange all articles purchased within 28 days of the delivery date. Please note there are no refunds or exchanges on sale items or sale promotion items discounted by 20% or more.To receive a refund or exchange, please follow the below steps:

  • Submit a return or exchange request to Board Games and More within 14 days of receiving your order.
  • All customers will be contacted by Board Games and More and sent an email confirmation once your return request has been processed.
  • You will receive further instructions on how to return your purchase.
  • All items must be returned in their original packaging.
  • A member of the Board Games and More team will be in touch upon receipt of the products to arrange your refund or exchange.

Returns received outside of 28 days may be accepted at Board Games and More’s sole and absolute discretion.

Returned items must be in their original condition in original packaging.

It is your responsibility to obtain proof that the goods have been returned, and to return the goods by registered post or by other such means or carrier of your choice, which gives proof of posting and delivery. All returns or exchanges sent to Board Games and More must have a valid tracking number. Board Games and More will not be liable for items lost in transit.

Where the items fail to be of acceptable quality, and the failure does not amount to a major failure, Board Games and more is entitled to choose between providing you with a repair, replacement or other suitable solution. Exchange of items is subject to availability. Board Games and more classifies items to be faulty (i.e. not acceptable quality) if they are received damaged, or where a manufacturing fault occurs within 6 months of purchase. Items that are damaged as a result of normal wear are not considered to be faulty.

Board Games and more will issue a refund to the original payment type used for purchase within 10 business days of receipt of a return. This refund will include the full value of the items returned.

Outside the above timeframe, our items come with guarantees that cannot be excluded under applicable Australian laws. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. To obtain compensation, you will need to provide documentary evidence of the loss or damage suffered, and documentary evidence that such loss or damage was a reasonably foreseeable consequence of a failure by Board Games and More to comply with applicable Australian laws.

The costs of returning items shall be the customer’s responsibility.

Please note, sale items are final sale only. Board Games and More does not accept any refunds or exchanges on sale items.

  • By paying the $5 play fee you agree to the following terms and conditions.
  • Game play fee is $5 per player
  • Each paying player receives one $5 gift card
  • By taking a game from the game library, you agree to pay the cost of replacing the game if damaged.
  • You are responsible for cost of any damage done to the shop including furniture during game play.
  • You will be courteous at all times to other players and staff.
  • Gift card valid only at Board Games and More within 6 months of issue.
  • Board Games and More is not required to accept gift cards after expiry date.
  • Gift cards are not valid online.
  • Board Games and More takes no responsibility for lost or stolen gift cards.
  • Gift cards are non-refundable and can not be traded for cash or used to purchase additional gift cards.
  • The nominated school will receive a store credit equal to 20% of the total order value placed before the return date OR a cash back amount of 10% of the total order value placed before the date payable to the school.
  • All dates and rewards will be decided upon between Board Games and More and the nominated school before the commencement of the fundraiser.
  • If cash back is the chosen reward, a bank account will be provided to Board Games and More by nominated school before the commencement of the fundraiser.
  • 20% Store credit for the nominated school will be available for 3 months from the return date of orders after which credit will be forfeited by the school.
  • Orders will be delivered to the nominated school and will then become the responsibility of the school to distribute to the appropriate parties. Board Games and More takes no responsibility for damages or theft of products once they have been delivered to the nominated school.
  • If delivery of products become delayed, recipients will be notified of the delay and given an indication of when the product will be available to receive. If products become unavailable the recipient will be notified and receive a store credit equal to the value of the unavailable product to spend in-store or online at Board Games and More.
  • This is a game of skill and not chance. Winners will be judged by Board Games and More Staff.
  • 1 winner will be selected from each of the following age groups:
    • 0-6 yrs
    • 7-11 yrs
    • 12-15 yrs
    • 16+ yrs – Over 18 yrs submissions welcome.
  • Prize packs include:
    • 1 Pokemon booster pack
    • 1 pokeball
    • 1 pack of 5 random mini pokemon style figures
  • entrants under 18 years require permission from parent or guardian to enter
  • entries close 2pm Sat 11 March 2017
  • completed entries to be submitted to a Board Games and More staff member.
  • Entries will be judged Tues 14 March 2017
  • Winners will be notified by their provided contact details.
  • results will be posted on Board Games and More Facebook page: facebook.com/bgandm
  • entries will be displayed in-store
  • Prizes to be collected From Board Games and More 52-64 Currie Street Nambour.
  • Unclaimed prizes remain the property of Board Games and More
  • Discounts marked on selected items
  • Sale applies to selected items only while stocks last
  • Discounts are not to be used in conjunction with any other discount or offer.
  • Offer only valid 11 march 2017 9:30am – 2pm
  • Coupon entitles one person 2 hours in-store game play
  • The ususal $5 game play fee is waived
  • The usual $5 gift card will not be issued
  • By taking a game from the game library, you agree to pay the cost of replacing the game if damaged.
  • You are responsible for cost of any damage done to the shop including furniture during game play.
  • You will be courteous at all times to other players and staff.
  • Offer valid until 23 December 2017